Cancellation Policy

This Cancellation Policy explains the conditions governing reservation cancellations, modifications, refunds, and no-shows for accommodation booked through Hotels Bridge LLC. By completing a reservation through https://www.hotelbridge.org/, customers agree to the cancellation conditions disclosed during the booking process.

Cancellation terms vary depending on the selected room category, rate plan, and reservation dates. The applicable cancellation deadline, cancellation fees, and refund eligibility will be clearly displayed before the customer completes the booking.

Certain reservations may qualify for free cancellation.

Where free cancellation is available, customers may cancel their reservation before the specified deadline without incurring a cancellation fee.

Some accommodation rates may be offered at discounted prices under non-refundable conditions. For these reservations, cancellation or failure to arrive may result in the loss of the amount paid, subject to applicable law. Non-refundable conditions will be clearly identified before payment.

Customers wishing to cancel a reservation should contact Hotels Bridge LLC using the customer support details provided in their booking confirmation. Cancellation requests should include:

Full name of the primary guest. Reservation confirmation number. Scheduled arrival and departure dates. Email address used during booking.

Refund eligibility depends on the cancellation conditions associated with the confirmed reservation.

If a cancellation qualifies for a refund, Hotels Bridge LLC will initiate the refund after verifying the reservation and applicable conditions. Approved refunds will generally be issued to the original payment method.

Customers may request changes to their reservation, including arrival dates, departure dates, room categories, or guest information. All modification requests are subject to availability and the applicable booking conditions. Changes may result in additional charges or differences in room rates.

A no-show occurs when a guest fails to arrive on the scheduled check-in date without cancelling the reservation in accordance with the applicable cancellation conditions. No-show charges will be determined by the rate plan and conditions disclosed at the time of booking.

Guests who depart before their scheduled check-out date may be subject to charges for unused nights, depending on the confirmed reservation conditions. Refunds for unused accommodation are not guaranteed unless provided for in the applicable booking terms or required by law.

In exceptional circumstances, a reservation may become unavailable due to circumstances such as accommodation unavailability or an inability to confirm the booking. If Hotels Bridge LLC cannot fulfill a confirmed reservation, the customer will be notified promptly. Where appropriate, the customer may be offered an alternative accommodation arrangement, subject to their agreement.

Events beyond the reasonable control of the parties may affect accommodation reservations. Such events may include natural disasters, severe weather, government restrictions, public health emergencies, or major transportation disruptions. Cancellation and refund requests arising from these circumstances will be assessed according to the confirmed booking conditions and applicable legal requirements.

Customers who believe a payment or cancellation charge was processed incorrectly are encouraged to contact Hotels Bridge LLC for assistance. Customers retain their rights to dispute eligible transactions through their payment provider or financial institution.

For cancellation requests, reservation modifications, or refund inquiries, please contact:

Company: Hotels Bridge LLC

Website: https://www.hotelbridge.org/

Hotel: Four Seasons Resort Koh Samui

Hotel Location: 219 Moo 5, Angthong, Koh Samui, Thailand

Cancellation deadlines, refund eligibility, and applicable fees are determined by the conditions associated with each confirmed reservation.

Customers should carefully review their booking confirmation before requesting a cancellation or modification.